Shipping questions or concerns can be emailed to firstname.lastname@example.org
Shipping + Processing Times
All packages shipped within the US are shipped through USPS first class mail and USPS priority mail for packages over 1lb. Tracking info is included with all packages shipping within the U.S. and the expected shipping time is 3-5 days.
Packages are shipped internationally as a USPS first class international package. Shipping times can vary, but per USPS they take 7-21 days. (USPS does not guarantee these times, and shipping times may vary during the holidays).
You will receive the label number for your reference, but this does not include detailed tracking information on the package.
If you would like tracking on your package, please send me an email email@example.com and I can send you shipping rates for shipping options that are tracked.
Ready To Ship Items
All ready to ship items are processed within 3 – 5 days (excluding weekends and holidays). You will receive email notification with tracking info once the item ships.
Made To Order Items
Made to order items state in each product description how long it will take for your item will ship after purchase. For custom pet portraits this is normally 6-8 weeks, and for made to order patches, it is 1-2 weeks.
Questions and concerns regarding exchanges can be emailed to firstname.lastname@example.org
I do not accept returns on customized items. These include custom name patches and custom pet portraits.
Digital downloads include eBooks and pdf patterns. If you are unsatisfied with your purchase, please send me an email and I will issue a full refund.
Non-Custom Physical Items
Physical items that are not customized (embroidery kits, patches, etc.) are fully refundable for 14 days after purchase if they are unused and in the original condition they were received in. I will refund the order amount of the item minus the shipping costs for the return.